COVID-19 UPDATE

We are open and our team is working hard to dispatch orders as quickly as possible. As we practice safe social distancing and sanitisation processes, orders may take up to 3 business days to ship.

Please note also, Australia Post is experiencing significant delivery delays. Some areas are particularly affected, with delivery timeframes longer than usual. Australia Post has attributed these delays specifically to:

• Reduction in air freight capacity and passenger flights (which also carry their parcels)

• A significant increase in parcels due to more people shopping online and avoiding physical stores

• Health & safety measures at their facilities (such as social distancing through zoning and dedicated shift start times to reduce cross over of workers)

• Reduction of customs staff in some countries, delaying processing and clearance of imported parcels

Thanks for your patience during this time- we really appreciate your support!

Dispatch Timeframe

Orders are sent within 2-3 business days and a shipping notification will be emailed to you on the day of dispatch. Please allow slightly longer for your order to be processed during public holidays and Christmas periods.

Shipping within Australia

• Free standard delivery for all orders

• Local pick up can be arranged.

• Sent via Australia Post Parcel Post with full tracking and signature on delivery

The delivery timeframe is 1-9 business days, depending on where you're located in Australia. Orders are dispatched from Mid North Coast NSW. For a more specific transit time guide, feel free to contact us at hello@sestraselfcare.com or refer to the Australia Post delivery time calculator:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Terms and Conditions 

Please note, if an order is returned to sender due to the goods not claimed within the courier's required time frame or an incorrect address provided, there are two options:

• We can refund the order minus the original shipping charge and return to sender fee 

• We can resend the order, however, the shipping charge will need to be paid again by the customer prior to dispatch

If an order is not delivered within the expected timeframe, we can open an investigation with the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.
If an 'authority to leave' is requested, Sestra cannot accept responsibility for missing packages.
Shipping address can only be updated until the order begins processing. Sestra cannot accommodate all address changes and takes no responsibility or liability for orders shipped to an invalid address.