I have a store and would like to stock your products

Great! Please contact us at hello@sestraselfcare.com

Where are you located?

We operate from the beautiful Mid-North Coast area on Gumbaynggirr Country.

How long until my order is dispatched?

We dispatch orders within 2-3 business days. Please allow slightly longer during public holidays and Christmas periods.

How long until my order arrives?  

Please refer to our 'postage & handling' page linked in the footer below. If you require your order by a specific date, please reach out to us at hello@sestraselfacre.com with your address and we can let you know what's possible. 

Are your products made ethically?

We work with manufacturing partners that adhere to their respective government laws in regards to fair labour, health and safety, remuneration and working hours. It is also of utmost importance to us that our manufacturers have environmentally friendly practices and that the impact on our planet to produce the goods is as low as possible. 

Our manufacturers are audited to check compliance with the 11 BSCI (Business Social Compliance Initiative) principles:

·       The Rights of Freedom of Association and Collective Bargaining

·       Fair Remuneration

·       Occupational Health and Safety

·       Special Protection for Young Workers

·       No Bonded Labour

·       Ethical Business Behaviour

·       Decent Working Hours

·       No Child Labour

·       No Precarious Employment

·       Protection of the Environment

Do you send to PO Boxes?

Yes, we sure do.

Do you ship internationally?

No unfortunately we aren’t able to post internationally.

Can I use more than one coupon code? 

We only accept one coupon code per order, so make sure you choose the one with the best discount! Discounts cannot be stacked. 

I placed an order but forgot to enter the coupon code at checkout! Can you apply it now?

Apologies, we're unable to retrospectively apply coupon codes and thus refund a portion of the order after an order is placed. 

Do you have a customer service hotline?

As a small business, we don't offer customer service phone support at this stage. However we're always available on email, Instagram and Facebook to assist and answer any queries you may have.

Can you gift wrap my order?

Apologies, we do not offer gift wrapping at this point in time.

Can I order a gift to be sent directly to the recipient?

Yes absolutely! Please ensure that your details are in the 'billing address' field and the recipient's details are entered in the 'shipping address' area. While we do not offer gift wrapping, if you would like to include a short message to the recipient please specify this in the 'special instructions’ box on the cart page. We are happy to write this message on a card and include it in the package.